Contact us
Wednesday 6 October 2010, by
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To contact us: Address: |
Eurobank Private Bank Luxembourg S.A. For Eurobank FMC-LUX, please go to |
Lodge a complaint against Eurobank Private Bank Luxembourg S.A.
You can lodge a complaint in writing by mail to the Complaints Service of Eurobank Private Bank Luxembourg:
Eurobank Private Bank Luxembourg S.A.
Complaints Service
5, rue Jean Monnet
L-2180 Luxembourg
Complaints must clearly indicate the customer’s contact details and include a brief description of the reason for the complaint. If you are not satisfied with the solution or response given by Eurobank Private Bank Luxembourg, you can file, within a limit of one year of the date of the complaint with the Bank, a request for an out-of-court complaint settlement, in accordance with the provisions of regulation no. 13-02 issued by the Luxembourg financial regulator (CSSF).
Commission de Surveillance du Secteur Financier
Département juridique II
283 route d’Arlon
L-1150 Luxembourg
Fax: (+352) 26 25 1 – 601
E-mail: reclamation@cssf.lu
More details on the site of the CSSF: http://www.cssf.lu/consommateur/reclamations.
Within a period of 3 weeks after the reception of the complete file the CSSF shall communicate whether or not it will accept to treat the request.
