We believe that conducting banking activities with ethics is critical to our long term success. Ethics, integrity and honesty are the foundations based on which we build our reputation and our competitive excellence. Even though the integrity and ethics have in recent years emerged as a central pillar in the operations of financial institutions worldwide, these concepts are not new to our Bank. They form part of the culture and values of the Bank throughout its course.

As a bank, we have a responsibility to our clients, employees, shareholders and each other. We are committed to upholding the highest ethical standards in all our business and professional operations and relationships. Earning and maintaining the trust of our stakeholders is fundamental. We owe this, and no less, to the clients we serve.

The Code of Conduct and Ethics is our code for putting our Bank’s values into action. It defines the Bank’s expectations to ensure that together we achieve our vision and fulfil our commitment to our stakeholders.

Misconduct Reporting, who to contact and how in case of unethical behaviour?

Eurobank Private Bank Luxembourg S.A. encourages all staff, and any concerned third party, to submit reports or comments.

Reports or comments should be about breaches of policies, procedures and legislation in force, e.g.: theft, embezzlement, bribery and corruption, money laundering, conflicts of interest, non-compliance with the Eurobank Private Bank Luxembourg S.A. Code of Conduct and Ethics and/or policies, or  anything that could damage the reputation of Eurobank Private Bank Luxembourg S.A., as well as any attempt to cover up any such incidence.

If you believe that you or someone else is a victim of harassment or discrimination, or you suspect potential wrongdoing or are faced with conduct or situations that may raise ethical, legal or regulatory concerns, you may use one of the below of reporting channels:

How to report misconduct

You may use one of the following reporting channels:

• Send an e-mail to EthicsHotline@eurobankpb.lu (to the attention of the Responsible for Receiving and Monitoring Reports Department - RRMD)
• Send a letter to the mail address, 534, rue de Neudorf L-2220 Luxembourg (attention of the RRMD, the Compliance Department).
• Call the relevant telephone line: + 352 420 724 111 and leave a message on the answering machine, which is available 24/7, all year round (to the attention of the RRMD).
• Send an email to the Eurobank Group hotline ethicshotline@eurobank.gr (to the attention of the Group RRMO).
• Send a letter to the mail address of the Head Office of the Bank, Eurobank SA, 2-6 Pesmazoglou Street, 105 59, Athens (to the attention of the Group RRMO).
• Call the relevant telephone line of Eurobank SA Greece (0030 2144058990 or ext. 58990) and leave a message on the answering machine, which is available 24/7, all year round (to the attention of the Group RRMO).
• External channels: Whistle-blowers are free to choose whether to report internally or externally, i.e. to a competent authority. Any person, and in particular employees or former employees of the Bank in Luxembourg, may in good faith submit a report directly to the CSSF in a confidential and secured manner to the following address: whistleblowing@cssf.lu. If that person has reasonable grounds for believing that the report will show breaches of applicable regulation by entities or persons of the Bank which fall under the supervision of the CSSF.

The Luxembourg Whistleblowing Office (“Office des Signalements”) responsible for providing potential whistleblowers with information and guidance is operational since 1 September 2023. If you have any questions, please contact: ods.info@mj.etat.lu. Website: Annuaire — Etat.lu (public.lu)

 

For more information, please refer to Eurobank Private Bank Luxembourg SA Whistleblowing and Reporting of Illegal or Unethical Conduct Policy Statement: Eurobank Private Bank Luxembourg SA Whistleblowing and Reporting of Illegal or Unethical Conduct Policy Statement